Core customer/borrower records including business details, contacts, and demographics
All loan records including pipeline, portfolio, and closed loans
Sales leads and prospective borrowers
Referrals from commercial banking partners with banker, institution, and commission details
Directory of commercial banker contacts for referral tracking
Collateral pledged against loans
Business owners and guarantors tied to loans
Issued commitment letters for approved loans
Term sheet drafts and negotiations
Loan closing document packages
Closing attorneys and law firms
Income statements, balance sheets, and cash flow data spread from borrower financial statements
Financial covenants and compliance thresholds tied to loan agreements
Activity and event history for individual loans (calls, site visits, milestones)
Portfolio concentration policy limits by type (industry, geography, officer, program)
Macroeconomic and market benchmarks used for portfolio stress testing and analysis
Annual financial review tracking for serviced loans
Active liquidation and workout cases
Compliance ticklers and follow-up items
Insurance policy tracking for borrowers
Escrow and deposit fund requests
Credit scoring and underwriting analyses
Automated credit decisioning rules
Definitions, criteria, and thresholds for each risk rating level — used for PARRiS and internal credit ratings
Loans queued for secondary market sale
Historical gain on sale by quarter
SBA E-Tran loan submissions
SBA guaranty purchase demand requests
Regulatory and compliance updates
Identified policy and compliance gaps
Internal staff user accounts
Third-party vendor directory
Scheduled calendar events
Document metadata records (not file uploads)
Outreach and marketing campaign tracking
Customer satisfaction surveys
External portal user accounts
Sales commission plan structures
Officer performance and production reports
Policies, SOPs, and reference documents
Automated notification trigger rules